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MLD Home > Research Studies > Health Care
The Utilization of Process Management Practices to Improve Quality and Reduce
Costs in the Health Care Industry
Focus of the Research
- Factors that impact patient satisfaction and their perception of quality care
- Enhancing the patient experience
- Patient processing and staff deployment
- Increasing the effectiveness of the care delivery system
- Educational programs necessary for improvement
Output of Study
This was a privately commissioned study by an MLD client. (Research was conducted in 2001 and 2002 with follow-up research in 2005.)
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