•     New management practices required for future success
•     Actions necessary to increase Firm profitability
•     Improving client relationships
•     Factors that inhibit positive change
•     The new definition of Quality for legal services

Articles:

•     Client Service Counts, by Michael Derry; Law Practice Management Magazine, American Bar Association - Published October 1993. This article received the Magazine's award as one of the top-five rated articles for "Value to the Reader" that year.
•     Marketing Your Practice for Survival, by Michael Derry; Lawyers Weekly, Published April 1993.

Video Series:

•     The Changing Face of Law, Detroit Bar Assocition
  Focus Group - Clients
  Focus Group - Lawyers
  Roundtable: Lawyers and Clients Face-Off
  Moderated by: Michael Derry
  Representative Participants: James Brown, Assistant General Counsel, Ford Motor Company; Eugene Hartwig, General Counsel, Kelly Services; Joseph Walker, President, Polk and Company; Ray VonDrehle, General Counsel, Ford of Europe (Retired); Richard White, General Counsel, AAA; John Ponitz, General Counsel, Grand Trunk Western Railroad; Donald Munoz, President, Buchanan Industries; Bryan Williams, Executive Partner, Dickinson Wright; Barbara Rom, Partner, Parker Hamilton; Clarence Pozza, Managing Partner, Miller Canfield; Thomas Lenga, Partner, Dykema Gossett

Lecture:

•     Case Western Reserve University - School of Law Continuing Legal Education Series: Successful Practice in the '90s
  Faculty Speaker: Michael Derry

Educational Programs:

•     Law Firm Management and Development
•     Client Acquisition and Retention

This research was sponsored by M.L. Derry & Associates, The Detroit Bar Association and The Glenmont Group. The study was possible thanks to the companies and law firms that generously gave their time and effort to this project. A special thanks also goes to the universities that assisted us in our research, in particular the Law schools of: Case Western Reserve University, University of Michigan, Stanford University and Yale University. The original research was conducted in 1993 and 1994 with follow-up research conducted in 1997, 2001 and 2004.